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Technical Support

We ensure we provide industry-leading technical support and assistance so you can get the most out of your ecorend products and services. Whether you have questions, require further information on our products, or simply need guidance, our experts are ready to assist you every step of the way.

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Testing to Extremes

Investment and innovation mean we can test our products in-house to the highest standards using our own equipment and technicians. We work to EN and BS standards to ensure that the products and systems we supply are robust, high-quality and stand the test of time.

Our technical team are a highly skilled and dedicated group of professionals who play a pivotal role in ensuring the quality and reliability of our products and systems. With a deep understanding of technology and a commitment to excellence, our team meticulously test and evaluate products through a comprehensive array of methods, including functional, performance, and usability testing. They work collaboratively with product developers and stakeholders to establish clear testing objectives and specifications, striving to deliver solutions that exceed customer expectations. Continuously seeking improvement and innovation, our technical team is at the forefront of delivering industry-leading technical support, making them an invaluable resource for customers seeking to harness the full potential of our offerings. Their expertise and dedication are central to our reputation for delivering high-quality and reliable technology solutions.

Hygrothermal Chamber

Severe weather conditions cause damage to any substrate over time. The freeze/thaw cycle, heavy and prolonged rain and snow can all cause damage to coatings.

Using our unique Hygrothermal Chamber, we replicate these conditions over a one-month period by alternating cycles of heat, moisture and cold at controlled, elevated temperatures equivalent to 25 years of outdoor weathering.

Objective: Shock the coating and try to force a system failure

Full-size exterior wall
Coating system applied
Temperature cycles from -20°C to 70°C in 1 hour
Exposure to constant water flow to replicate rainfall
Reproduces freeze/thaw process
Result: Coating Unaffected = Long Term Product Stability

QUV Accelerated Weathering Tester

QUV accelerated weather testing is a critical process in materials science and product development, designed to simulate the harsh environmental conditions that materials and products may face over extended periods. By subjecting samples to cycles of intense UV radiation, moisture, and temperature fluctuations, QUV testing helps assess the durability and performance of materials, coatings, and finishes. This accelerated testing enables our team to predict how materials will degrade, fade, or deteriorate under real-world conditions, allowing for informed decisions in selecting the most suitable materials and coatings for a wide range of applications.

Objective: Reproduce the damage done by years of exposure in just days or weeks

Simulates sunlight using special fluorescent UV lamps
Simulates dew and rain with condensing humidity and/or water spray
Result: Coating Unaffected = Long Term Product Stability

Testing for Performance

Our testing doesn’t stop in the Hygrothermal Chamber or the QUV Cabinet but carries on to another level to ensure our systems perform to the exacting standards required by independent regulators and official organisations, as well as our clients

What do we test for?

Adhesion to the Substrate
Impact Resistance
Flexibility
Flexural Testing
Water Vapour Permeability (Breathability)
Water Uptake
Compressive Testing

What standards do we test to?

UKCA

Our products carry UKCA marking to indicate conformity with health, safety and environmental protection standards.

BSI

The British Standards Institution (BSI Group) is the national standards body of the UK and produces technical standards for a wide range of products. Our products are tested to the appropriate British Standards to ensure our products meet and exceed the performance levels required.