Terms & Conditions
BACKGROUND:
These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.
1. Definitions and Interpretation
- 1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
- “Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
- “System” means any online communications facility that We make available on Our Site either now or in the future. This may include, but is not limited to, contact forms, email, and live chat; and
- “We/Us/Our” means La Roc Building Solutions Ltd, whose registered address is Dalton Industrial Estate, Dalton, North Yorkshire, YO7 3HE and whose main trading address is Dalton Industrial Estate, Dalton, North Yorkshire, YO7 3HE.
2. Information About Us
- 2.1 Our Site, https://www.ecorend.co.uk is owned and operated by La Roc Building Solutions Ltd, whose registered address is Dalton Industrial Estate, Dalton, North Yorkshire, YO7 3HE and whose main trading address is Dalton Industrial Estate, Dalton, North Yorkshire, YO7 3HE.
3. Access to Our Site
- 3.1 Access to Our Site is free of charge.
- 3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
- 3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Intellectual Property Rights
- 4.1 All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
- 4.2 Subject to sub-Clauses 4.3 and 4.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
- 4.3 You may:
- 4.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
- 4.3.2 Download Our Site (or any part of it) for caching;
- 4.3.3 Print [one copy of any] page[s] from Our Site;
- 4.3.4 Download extracts from pages on Our Site; and
- 4.3.5 Save pages from Our Site for later and/or offline viewing.
- 4.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
- 4.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
- 4.6 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
5. Links to Our Site
- 5.1 You may link to Our Site provided that:
- 5.1.1 You do so in a fair and legal manner;
- 5.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
- 5.1.3 You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
- 5.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
- 5.2 You may link to any page of Our Site.
- 5.3 Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at info@wetherbylaroc.com for further information.
- 5.4 You may not link to Our Site from any other site the content of which contains material that:
- 5.4.1 is sexually explicit;
- 5.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
- 5.4.3 promotes violence;
- 5.4.4 promotes or assists in any form of unlawful activity;
- 5.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
- 5.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
- 5.4.7 is calculated or is otherwise likely to deceive another person;
- 5.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
- 5.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
- 5.4.10 implies any form of affiliation with Us where none exists;
- 5.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
- 5.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
6. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
7. Use of Our System
- 7.1 You may use Our System at any time to contact Us. Please note the following; you must not:
- 7.1.1 communicate in a way that is obscene, deliberately offensive, hateful or otherwise inflammatory;
- 7.1.2 submit information that promotes violence;
- 7.1.3 submit information that promotes or assists in any form of unlawful activity;
- 7.1.4 submit information that discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
- 7.1.5 submit information that is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
- 7.1.6 submit information that is calculated or is otherwise likely to deceive;
- 7.1.7 submit information that is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
- 7.1.8 misleadingly impersonate any person or otherwise misrepresent your identity or affiliation in a way that is calculated to deceive;
- 7.1.9 imply any form of affiliation with Us where none exists;
- 7.1.10 infringe, or assist in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
- 7.1.11 submit information in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
- 7.2 We may monitor any and all communications made using Our System.
- 7.3 Any information that you send to Us through Our System may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.
- 7.4 Any personal information sent to Us, whether through Our System or otherwise (including but not limited to your name and contact details), will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 13.
8. Disclaimers
- 8.1 Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to commercial and community archaeology.
- 8.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
- 8.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
- 8.4 No part of Our Site is intended to constitute a contractual offer capable of acceptance. No goods or services are sold through Our Site and the details of services provided on Our Site are provided for general information purposes only.
- 8.5 We make reasonable efforts to ensure that any and all pricing information shown on Our Site is correct at the time of going online. We reserve the right to change prices at any time and may add or remove special offers and promotions from time to time. All pricing information is reviewed and updated regularly.
- 8.6 Whilst every reasonable effort has been made to ensure that all representations and descriptions of services available from Us correspond to the actual services available, minor variations or errors may occur. In the event of any discrepancy, please contact us directly.
- 8.7 We make no representation, warranty, or guarantee that services shown on Our Site will be available from Us. Please contact Us if you wish to enquire as to the availability of any services.
9. Our Liability
- 9.1 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
- 9.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
- 9.3 If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
- 9.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
- 9.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
- 9.6 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
10. Viruses, Malware and Security
- 10.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
- 10.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
- 10.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
- 10.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
- 10.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
- 10.6 By breaching the provisions of sub-Clauses 10.3 to 10.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
11. Acceptable Use Policy
- 11.1 You may only use Our Site in a manner that is lawful. Specifically:
- 11.1.1 you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
- 11.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
- 11.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
- 11.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
- 11.2 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
- 11.2.1 suspend, whether temporarily or permanently, your right to access Our Site;
- 11.2.2 issue you with a written warning;
- 11.2.3 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
- 11.2.4 take further legal action against you as appropriate;
- 11.2.5 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
- 11.2.6 any other actions which We deem reasonably appropriate (and lawful).
- 11.3 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
12. Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies, available from Privacy Notice. These policies are incorporated into these Terms and Conditions by this reference.
13. Data Protection
- 13.1 All personal information that We may collect (including, but not limited to, your name and contact details) will be collected, used and held in accordance with GDPR and the Data Protection Act 2018 and your rights and Our obligations under that Act.
- 13.2 We may use your personal information to:
- 13.2.1 Reply to any communications you send to Us;
- 13.2.2 Send you important notices, as detailed in Clause 14;
- 13.3 We will not pass on your personal information to any third parties.
14. Communications from Us
- 14.1 If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
- 14.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 5 business days for your new preferences to take effect.
- 14.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info@wetherbygroup.com.
15. Changes to these Terms and Conditions
- 15.1 We may alter these Terms and Conditions at any time. [If We do so, details of the changes will be highlighted at the top of this page.] Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
- 15.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
16. Contacting Us
To contact Us, please use Our System, email us at info@wetherbygroup.com.
17. Law and Jurisdiction
- 17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
- 17.2 If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
- 17.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Training Academy Payments & Bookings
- 18.1 All bookings for ecorend courses are subject to availability and confirmation by La Roc Building Solutions Ltd. A booking is considered confirmed once a refundable deposit payment of £150 per person is received, and a confirmation email is sent to the participant.
Payment:
- 18.2 To secure a place on the course, the refundable deposit must be paid in full at the time of booking. Payment can be made via credit/debit card, bank transfer, or any other method specified by La Roc Building Solutions Ltd. All participants will be refunded their £150 per person deposit within two working days of the course date.
Cancellation Policy:
- 18.3 Cancellations made more than 14 days prior to the course start date will receive a full refund of the deposit paid. Cancellations made between 7 and 14 days prior to the course start date will receive a 50% refund of the deposit paid. Cancellations made less than 7 days prior to the course start date will not be eligible for a refund of the deposit paid. Deposits can be held if participants wish to transfer their booking to another individual or to a future course, subject to availability and approval by La Roc Building Solutions Ltd, up to a maximum of two transfers.
Course Changes:
- 18.4 La Roc Building Solutions Ltd reserves the right to cancel or reschedule a course due to unforeseen circumstances or insufficient enrolment. In the event of an ecorend course cancellation, participants will be offered a full refund or the option to transfer their booking to a future course.
Participant Conduct:
- 18.5 Participants are expected to conduct themselves in a professional and respectful manner during the course. Any disruptive behaviour or violation of safety protocols may result in removal from the course without a refund.
Liability:
- 18.6 La Roc Building Solutions Ltd shall not be liable for any loss, damage, injury, or expense incurred by participants during the course, except in cases of negligence or wilful misconduct by La Roc Building Solutions Ltd. Participants are responsible for their own safety and well-being during the course and should follow all instructions provided by ecorend staff.
Amendments:
- 18.7 La Roc Building Solutions Ltd reserves the right to amend these terms and conditions at any time. Any such amendments will be effective immediately upon posting on the ecorend website or other official channels. By booking a course with ecorend, participants agree to abide by these terms and conditions.
19. Samples and Sample Books Payments
19.1 All samples and sample books are subject to availability by La Roc Building Solutions Ltd. A payment of £4.99 is charged for up to four ecorend coaster-size samples and includes postage and packing. A payment of £39.99 is charged for one ecorend sample book and includes postage and packaging. Payment can be made via credit/debit card or any other method specified by La Roc Building Solutions Ltd.
19.2 If any items are received damaged, please contact info@wetherbylaroc.com to request a refund. Notification must be received within seven days from receipt of the items.
19.3 Discount codes are subject to availability and will be closely monitored for misuse. La Roc Building Solutions Ltd reserves the right to amend these terms and conditions at any time. Any such amendments will be effective immediately upon posting on the ecorend website or other official channels.
19.4 All sample and sample book payments are non-refundable unless items are damaged in transit, as outlined in clause 19.2. Refunds, where applicable, will only be issued using the original payment method used.
19.5 Orders for samples and sample books are limited to one per customer per order. Bulk or repeated orders may be subject to review and cancellation at the discretion of La Roc Building Solutions Ltd.
19.6 Customers are advised to ensure their delivery address is accurate at the time of ordering. La Roc Building Solutions Ltd is not responsible for items lost or delayed due to incorrect address details provided by the customer.
19.7 While every effort is made to ensure sample colours are as accurate as possible, slight variations may occur due to the nature of manufacturing processes and screen display settings. Customers are encouraged to view physical samples where possible to confirm their suitability.
19.8 Delivery timescales for samples and sample books may vary depending on stock levels and location. Estimated delivery times will be communicated at the point of order, but these are not guaranteed.
19.9 By ordering samples or sample books, the customer agrees to use these items solely for the purpose of evaluating the ecorend product range. Resale or redistribution of samples or sample books is strictly prohibited.
20. Where’s Your Hat At – Prize Draw – Summer 2026
20.1 The promoter is ecorend (LaRoc Building Solutions Ltd). Open to UK residents aged 18 or over. Entrants must be contractors, merchants, or customers of ecorend. Employees of Wetherby Laroc Group may participate in content but are excluded from prize draws. ecorend limited-edition Trucker Hat prize draw entry is via completion of the official campaign data capture form. Limited to the first 500 valid entries. One hat allocation per valid entrant. Entries close at 20:00 on Sunday, 31st May 2026. Successful entrants will be contacted, and hats will be distributed via regional Technical Sales Managers.
20.2 Grand prize draw entry: post content on social media channels using #wheresyourhatat wearing or in situ with an ecorend trucker hat. Each qualifying post counts as one entry. Multiple entries permitted per individual/business. Content must be original and created by the entrant. Content must include the campaign hashtag #wheresyourhatat. Must not contain offensive, inappropriate, or misleading material. Must not infringe on third-party rights. Wetherby Laroc Group reserves the right to remove or disqualify any content that does not meet these requirements. 9 winners will be selected (one per region).
20.3 Grand Prize: team event experience will vary by region, including but not limited to golf, rugby, races, or similar activity events, subject to availability and includes agreed tickets and hospitality. The prize is non-transferable, and no cash alternative will be offered. Winners will be selected at random from all valid entries. Entries close at 23:59 on Monday, 31st August 2026. Winners will be notified via phone and email week commencing 7th September 2026. Wetherby Laroc Group (LaRoc Building Solutions Ltd) reserves the right to amend or withdraw the campaign at any time. By entering, participants grant permission for ecorend and Wetherby Laroc Group (LaRoc Building Solutions Ltd) to use submitted content for marketing purposes. Personal data will be processed in line with GDPR and used solely for campaign administration unless otherwise agreed.